Cushman & Wakefield Case Study

Client: Cushman & Wakefield EMEA

Workforce: 20,000 based in over 15 countries

Industry: Real Estate

The project: Collaboration of Compliance Functions

The challenges:

Further to their merger with DTZ in 2015, C&W had a vast number of different legacy systems and processes which presented a significant challenge for the global business to operate effectively.

Since then, they have been making a significant investment in the transformation of their business operations including the move to an integrated world-class support platform to make information more easily accessible and transparent using cloud-based and mobile-enabled applications.

This included the launch of a new integrated Finance and HR system (Workday) to underpin new unified business processes, offering greater transparency and reliability of data. The programme was led by the US region. Whilst global standards including some training webinars and materials were prepared centrally, the EMEA region identified a need for a more rigorous face to face training approach of all ‘delegates’ in the region (line employees who would undertake the majority of expense reporting, supplier invoice payment and customer invoice generation).

Our role:

We developed 4 modules of training content covering:

  • Overview (what’s changing and why)
  • An introduction to Workday
  • HR processes and expense reporting
  • Finance processes (inc supplier invoicing and customer invoicing)

In the 3 weeks prior to go live this encompassed:

  • 19 days of training
  • 17 European city locations
  • 400+ attendees
  • 2000+ practice client invoices raised.

By delivering face to face training support to all delegates, employees were able to submit expenses, raise customer invoices and authorise the payment of supplier invoices from Day 1 of the launch of the new Finance & HR processes and Workday system. Additionally, as the training team were able to raise issues and identify enhancements to the Workday system and associated Finance forms prior to go live, the launch itself was smoother and more successful.

The summary of the client feedback was:

  • 89% of delegates rated the training positively
  • 84% felt that the course content was organised and easy to follow
  • 69% felt they knew how to use Workday to support the Finance and HR processes.