British Council Case Study


British Council


BC operates in over 200 offices across 113 countries. It has over 10,500 employees globally.


International organisation for cultural relations and educational opportunities

The project: Market Assessment of payroll providers and recommendation of optimal payroll delivery model for BC to support business case for fully outsourced payroll

The challenges:

British Council are in the process of implementing a new HR system across the Globe, and have been advised to review their payroll platform following a recent audit. Whilst BC has over 10,000 employees, they are diversely spread across the Globe making it difficult to have a single view of all countries in terms of regulation and compliance. The spread also makes it difficult to find a single payroll provider across the organisation.

BC has three main objectives:

  • Standardise payroll systems and processes
  • Enable centralised reporting
  • Integrate to Global HCM system

Our role:

We carried out an initial market assessment to understand the options available in the marketplace and the high level costs involved with implementing a fully outsourced solution to a single aggregated payroll provider. This enabled us to make some recommendations as to the potential solutions available to BC enabling them to build a business case and supporting RFP materials to get sign off internally before going out to market.

The recommendations covered:

  • Current payroll process analysis
  • Current Supplier vs Future Projected supplier costs
  • Project implementation costs
  • Future operational model
  • High level phased roll out plan.

The market analysis and recommendations enabled BC to put together a business case to take back to the business. Once approved, they have the information available from the recommendations to enable them to go the market for a full RFP supplier and selection process.

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